Refund policy

Last updated: May 2026

Moddet operates as a curated multi-vendor marketplace. This policy sets out the minimum guarantee Moddet provides to all customers. Individual vendor return policies are displayed on each vendor's shopfront page and may offer additional rights beyond the minimum below.

Your Statutory Right to Return

As a UK-based marketplace, all purchases made on Moddet are subject to the Consumer Contracts Regulations 2013. You have the right to cancel any order within 14 days of receiving your goods, without giving a reason.

Once you have notified us of your intention to cancel, you have a further 14 days to return the goods to the relevant vendor.

How Returns Work on Moddet

Return windows vary by vendor and will be clearly stated on each product listing. All vendors on Moddet offer a minimum of 14 days returns in line with UK Consumer Contracts Regulations 2013. Where a vendor offers a longer return window this will be displayed on the product listing and honoured in full.

Because Moddet is a multi-vendor marketplace, each vendor manages their own returns process. Before purchasing, we encourage you to review the individual vendor's return policy displayed on their storefront.

To initiate a return, please contact us at hello@moddet.co with the following:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

We will connect you with the relevant vendor and ensure your request is handled promptly.

Moddet's Customer Guarantee

Regardless of individual vendor policies, Moddet commits to the following for every customer:

  • All vendors on the platform are required to honour the UK statutory minimum of 14 days returns

  • If a vendor is unresponsive to a return request within 5 business days, Moddet will intervene directly

  • If a vendor fails to honour their stated return policy, Moddet will investigate and work to resolve the matter on your behalf

Refund Timelines

Once your return has been received and approved by the vendor, refunds are typically processed within 5 to 10 business days. Refunds will be issued to your original payment method.

Refund Conditions

Items must be returned unused, unwashed, and in their original packaging with all tags attached. Items that have been worn, washed, or altered will not be accepted for return.

Return postage costs are the customer's responsibility unless the item is faulty, damaged, or not as described. We recommend using a tracked service, as Moddet cannot be held responsible for items lost in transit.

Non-Returnable Items

Some vendors on the Moddet platform charge for return postage and/or operate non-refundable policies on specific items. This will be clearly stated on the relevant vendor's shopfront page and on individual product listings before purchase. Please review the vendor's return policy before completing your order.

The following items may not be eligible for return unless faulty or not as described:

  • Items marked as Final Sale at the time of purchase

  • Custom-made or personalised items

  • Hygiene-sensitive items such as swimwear or undergarments (where the hygiene seal has been broken)

Non-returnable items will be clearly indicated on the product listing before you purchase.

Made-to-order and custom items cannot be refunded. Exchanges and store credit may be available depending on the vendor — please check the relevant vendor sections on our shipping policy page and product descriptions for details

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, you are entitled to a full refund or replacement regardless of the vendor's return policy. Please contact us at hello@moddet.co within 14 days of receipt.

International Returns

Please note that some vendors on the Moddet platform ship from outside the UK. Delivery times and customs responsibilities for these vendors are clearly stated on individual product listings and specific vendor sections in our shipping policy.

Moddet does not accept international returns for change of mind or sizing. International returns are only accepted where an item is received damaged, defective, or not as described.

To request an international return:

  • Contact us at hello@moddet.co within 24 hours of receiving the item

  • Include your order number and clear photos of the damage or defect

  • Only pre-approved returns will be accepted — we will provide the return address once approved

Return shipping for approved international returns must be sent via a tracked international courier. Moddet cannot accept responsibility for items lost in transit if returned without tracking or without prior approval.

Refunds for approved international returns will be issued within 10 business days of receiving and inspecting the item, to the original payment method.

Tracked Returns — All Customers

All returns regardless of location must be sent via a tracked shipping service. Moddet and the relevant vendor are not responsible for items lost in transit if returned without tracking. Please keep your proof of postage until your refund has been confirmed.

Returns & Exchange Policies by Vendor

For general returns information, please see our standard policy above. Each vendor's specific policy is outlined below. To initiate any return or exchange. contact hello@moddet.co with your order number regardless of which vendor your item is from.

 

 

DTWO

  • Returns accepted within 14 days of receipt

  • Items must be unworn, unused, with tags and in original packaging

  • Customer is responsible for return shipping costs — please use a tracked method

  • Refunds processed within 10 business days of receiving the returned item

  • Please note: DTWO ships from Bahrain. International customs charges are the customer's responsibility. Refused deliveries will not be refunded for shipping or customs costs

 

 

The Tunic Shop

  • Returns and exchanges accepted within 30 days of purchase

  • Items must be unworn, unused, with tags and in original packaging

  • Final sale items are not eligible for return unless damaged or defective

  • Customer is responsible for return shipping costs — please use a tracked method

  • If the item you wish to exchange is unavailable, store credit or a refund will be issued

  • Please note: The Tunic Shop ships from Canada. International customs charges are the customer's responsibility

 

 

Mwasi

  • Returns accepted within 30 days of receipt

  • Items must be unworn, unused, with tags and in original packaging

  • Please note: Mwasi operates on a pre-order model. Orders are made to order and dispatched approximately 4–8 weeks after the pre-order window closes

  • Sale items and gift cards are not eligible for return

  • Exchanges: return the original item first, then place a new order for the replacement

  • EU customers have an additional 14-day cooling-off period as required by law

  • Refunds processed within 10 business days of receiving the returned item

 

 

Donne Feroci

  • UK returns accepted within 14 days of delivery on eligible non-custom items

  • Items must be unworn, unused, with all tags, ribbons, and original packaging intact. Returns received without the original ribbon attached will not be accepted

  • A £12 handling fee per item will be deducted from your refund — this covers your prepaid return label, original outbound shipping, and processing fees.

  • If you are between sizes, we recommend sizing up. Length alterations are not available

  • Optional tailoring available at an additional cost — see individual product listings for details. Tailored items are non-refundable

  • Made-to-order and custom items are final sale — non-refundable and non-cancellable

  • Exchanges on made to order items: store credit available, £12 return label cost applies

  • International orders: Donne Feroci currently ships to the UK only

  • Damaged or incorrect items must be reported within 24 hours of delivery with photos

  • Refunds processed within 10 business days of receiving the returned item

Contact

For all returns and refund enquiries: hello@moddet.co